Communication skills (verbal and non-verbal) are foundational to respectful, effective social service practice with older adults. Building on the concepts of Communication Skills I, this course introduces advanced practical skills (e.g. conflict resolution, problem-solving, and goal-setting) used in the helping relationship. Students continue to apply the values, principles, and standards of conduct for social workers provided by the Canadian Association of Social Workers Code of Ethics. A key component of the course is student participation in role-plays, some of which are recorded and critiqued.

Registration in this course is restricted to students admitted to the Diploma in Gerontology and Certificate in Social Service Worker (Gerontology).

Prerequisite(s): A minimum "C-" grade in GERO 1115.